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The Heart of Customer Service . . .
Listen Up! Personal
Listening Approaches
Listen Up! Personal
Listening Approaches
Overview
This is a highly interactive session which explores five different approaches to listening. Learn to clarify the purpose of a communication and how to listen and respond appropriately for more effective communication.
Audience
An excellent course for all levels of employees.
Program Length
One Half Day
Outline
- Participants will discover their preferred listening approach.
- Understand the focus, motivation, and behavioral indicators of the five major
listening approaches.
- Appreciate the value of different listening approaches in various environments.
- Develop effective listening strategies and create a personal development plan to
improve overall communications.
.
Activities Include
- Completion of the Personal Listening Profile, an individualized instrument which is
self-administered that analyzes personal listening approaches.
- Determine the roadblocks that hamper listening effectiveness.
- Identify customer concerns, gain customer agreement and develop customer
confidence in your communication interactions.
- Understanding the difference between Listening vs. Hearing.
- Provide additional hints to improve listening quality.
This is a highly interactive session which explores five different approaches to listening. Learn to clarify the purpose of a communication and how to listen and respond appropriately for more effective communication.
Audience
An excellent course for all levels of employees.
Program Length
One Half Day
Outline
- Participants will discover their preferred listening approach.
- Understand the focus, motivation, and behavioral indicators of the five major
listening approaches.
- Appreciate the value of different listening approaches in various environments.
- Develop effective listening strategies and create a personal development plan to
improve overall communications.
.
Activities Include
- Completion of the Personal Listening Profile, an individualized instrument which is
self-administered that analyzes personal listening approaches.
- Determine the roadblocks that hamper listening effectiveness.
- Identify customer concerns, gain customer agreement and develop customer
confidence in your communication interactions.
- Understanding the difference between Listening vs. Hearing.
- Provide additional hints to improve listening quality.
Call Gina:
(773) 767-9721
(773) 767-9721
(773) 767-9721